Privacy Policy

WEBSITE PRIVACY POLICY

This web site, www.doradosw.com (“Web Site”), is owned and operated by NedGraphics, Inc. (“NedGraphics”). 


This Privacy Policy applies to our processing of personal data where we act as a data controller, in accordance with the General Data Protection Regulation (EU GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy laws.  It explains how we collect, use, disclose, and safeguard personal data when you interact with us, including through this Web Site, use of our software and services, customer support, marketing, invoicing, and other business operations. 


If you have any questions regarding the practices summarized in this Privacy Policy, please send an email, with the subject heading “Privacy Policy Question,” to [email protected]

1. ABOUT US

NedGraphics and its affiliates is the controller of the personal information we hold about you.  NedGraphics, Inc., is a company incorporated in the state of Delaware USA with its headquarters at 135 W 41st St, 5th Floor NY 10036 New York, USA

2. SCOPE OF THIS POLICY

This Privacy Policy applies to personal data collected and processed by us for the following purposes:


 

  • Customer account setup and management
  • Billing and invoicing
  • Customer support 
  • Software update notifications
  • Business and service communications
  • Marketing and promotional activities


 

This Privacy Policy does not apply to data entered by users into our software applications, particularly where the Client controls the environment. Such data is governed by separate contractual terms and is not intended to contain personal data.

3. INFORMATION WE COLLECT ABOUT YOU

We may collect and process the following types of personal data:

Category


Contact Information


Account Details


Financial Information


Communications


Marketing Preferences


Technical Metadata

Examples


Name, email address, phone number, job title
Company name, billing address, login credentials
Payment method, transaction records, invoicing data
Emails, support tickets, meeting notes
Subscription status, email interaction data
IP address, browser type, usage logs (via website only)

We do not knowingly collect special categories or sensitive personal data (e.g. health, biometric data).
We do not knowingly collect personal data from children. If you believe we have done so in error, please contact us.

4. HOW WE USE PERSONAL DATA

We use personal data to:

 

  • Provide our software and services to you
  • Respond to inquiries and support requests
  • Process transactions and manage billing
  • Communicate administrative updates
  • Send marketing communications (where permitted)
  • Comply with legal obligations

 

We may also use personal information that we collect about you for purposes that include testing our IT systems, research, data analysis, improving this Web Site and developing our online and in-store payments service and new products and features. Where appropriate, we will anonymise your information for these purposes.


We rely on the following lawful bases under the EU GDPR / UK GDPR:

 

  • Contract performance (e.g., providing support, collecting and processing payments)
  • Legitimate interests (e.g., marketing, improving software and services, provision of administration, establishment, exercise or defence of legal claims)
  • Consent, where legally required (e.g., email marketing)

5. RECIPIENTS OF PERSONAL INFORMATION

We may share personal data with:


 

  • Service providers (e.g., payment processors, email delivery services, CRM platforms)
  • Other members of the NedGraphics group (for example, where they provide services on our behalf or where such sharing is otherwise necessary in accordance with the uses set out above)
  • Legal and regulatory authorities, where required by law
  • Business partners or resellers, only where relevant to a mutual relationship
  • Third parties in connection with a business transaction (e.g., acquisition, merger)


 

We do not sell personal data and we do not share personal data for cross-context behavioural advertising.

6. MARKETING 

From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on our products and services.



Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.



We will only send you marketing messages if we have your consent or, if consent is not required under applicable law, you have not opted out of receiving messages from us. You can withdraw your consent or opt out of receiving further communications at a later date by clicking on the unsubscribe link at the bottom of our marketing emails.



Unsubscribing from marketing emails will not unsubscribe you from system notifications which we need to send as part of the service we provide. From time to time we may need to contact you by email or via our support team.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, you acknowledge that no method of transmission or storage is completely secure. If you have any questions regarding this Privacy Statement, please email us with the subject line “Privacy Statement Question” at [email protected].

8. DATA RETENTION

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:


 

  • Account and billing data: up to 7 years (for tax and accounting)
  • Marketing data: until you opt out or withdraw consent
  • Support records: for a reasonable time to maintain service history 

9. INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION

Other jurisdictions where our affiliates and our third-party service providers have operations.



Where required, we implement appropriate safeguards, such as standard data protection clauses adopted by the UK Information Commissioner’s Office or the European Commission. If you wish to enquire further about the safeguards used, please contact us using the details set out at the end of this Privacy Policy.

10. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION

In accordance with applicable privacy law, depending on your location, you may have the following rights:



Under the EU GDPR / UK GDPR:


 

  • Right to access your data
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to lodge a complaint with a supervisory authority


 

Under the CCPA/CPRA (California Residents):


 

  • Right to know what personal data we collect
  • Right to request deletion of your data
  • Right to correct inaccurate data
  • Right to opt out of the sale or sharing of personal data (Note: we do not sell data)
  • Right not to be discriminated against for exercising your rights


 

Please note that the above rights are not absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply.



We may need to verify your identity before fulfilling certain requests.



If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our Site uses cookies to distinguish you from other users of this Web Site. Please refer to our Cookies Policy for more information as to the way in which we use cookies on this Web Site. 

11. LINKS TO THIRD PARTY SITES

This Web Site may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave this Web Site, we encourage you to read the privacy policy of every website you visit.

12. COMPLAINTS

If you have any questions or complaints regarding this Privacy Policy or our data practices, please contact us as set out in “Contacting Us” below.



If you are located in the UK or EEA, you also have the right to complain to the relevant data protection supervisory authority. In the UK, this is the Information Commissioner’s Office. If you are located in the EEA, you can find details regarding your local data protection regulator here.  We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time and so you should review this page periodically. When we change this Privacy Policy in a material way, we will update the “last modified” date at the end of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

15. CONTACTING US

If you have any questions, comments and requests regarding this Privacy Policy, you can contact us as follows:

USA

NedGraphics, Inc.
135 W 41st St, 5th Floor
NY 10036
New York, USA
+1 212 921 2727

EUROPE

NedGraphics Software B.V
Groenekanseweg 70
3732 AG
De Bilt, The Netherlands
+31 303 073 530

ASIA-AFRICA

Friedman Corp. Yaz. Ltd. Şti. Konak Mahallesi, Barış 120 sokak, no:3 Ofis +2000 Plaza, kat:1 Ofis no:12 16110
 Nilüfer,Bursa, Turkiye
+90 224 211 0086

or by email to:  [email protected]
This Privacy Policy was last modified on 11 April 2025